Customer Care
At The Little Button Shop we are dedicated to providing exceptional customer service to all our valued customers. If you have any questions, concerns, or need assistance with your order, our friendly and knowledgeable customer care team is here to help. You can reach us via email at thelittlebuttonshop101@gmail.com. We strive to respond to all inquiries promptly and ensure your shopping experience is as smooth and enjoyable as possible.
Thank you for choosing The Little Button Shop.
Privacy & Safety
Introduction
At The Little Button Shop], we are committed to protecting your privacy and ensuring the safety of your personal information. This Privacy and Safety Policy outlines how we collect, use, and protect your data in compliance with the UK General Data Protection Regulation (UK GDPR) and other applicable laws.
Data Collection
We collect personal information when you interact with our website, including but not limited to:
-
Contact Information: Name, email address, phone number, and postal address.
-
Payment Information: Details required for processing transactions, such as credit/debit card numbers (processed via secure payment gateways).
-
Usage Data: Information about how you use our website, including IP address, browser type, and browsing patterns.
Use of Data
We use your personal information for the following purposes:
-
Order Processing: To process and fulfill your orders, including sending confirmation emails and delivery updates.
-
Customer Service: To respond to your inquiries and provide support.
-
Marketing: To send you promotional materials and updates, subject to your consent.
-
Website Improvement: To analyze and improve our website's performance and user experience.
Data Sharing
We do not sell or rent your personal information to third parties. However, we may share your data with:
-
Service Providers: Third-party companies that provide services on our behalf, such as payment processing, shipping, and marketing.
-
Legal Requirements: When required by law or to protect our rights, we may disclose your information to government authorities or legal entities.
Data Security
We implement robust security measures to protect your personal information, including:
-
Encryption: Using SSL encryption to protect data transmitted on our website.
-
Access Controls: Restricting access to personal data to authorized personnel only.
-
​
Your Rights
Under the UK GDPR, you have the following rights regarding your personal data:
-
Access: The right to request a copy of the information we hold about you.
-
Rectification: The right to request correction of inaccurate or incomplete data.
-
Erasure: The right to request deletion of your personal data, subject to legal requirements.
-
Restriction: The right to request restriction of processing your data under certain circumstances.
-
Objection: The right to object to the processing of your data for direct marketing purposes.
-
Data Portability: The right to request transfer of your data to another service provider.
Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you use our site and improve its functionality. You can manage your cookie preferences through your browser settings.
Changes to this Policy
We may update this Privacy and Safety Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically to stay informed about how we protect your information.
​
Contact Us
If you have any questions or concerns about our Privacy and Safety Policy, please contact us at:
Orders, Refunds and Payments
Introduction
Welcome to our website. This Payments Policy outlines the terms and conditions for making payments through our site. By using our services and making payments via PayPal, you agree to comply with this policy.
Payment Methods
We currently accept payments exclusively through PayPal. PayPal allows you to make payments using a variety of methods, including credit card, debit card, and PayPal account balances.
Payment Process
When you make a purchase on our website:
-
You will be directed to PayPal's secure payment gateway.
-
Follow the instructions on PayPal's site to complete the payment.
-
Once the payment is confirmed, you will receive a confirmation email from us with the details of your purchase.
Currency
All transactions are processed in GBP £. Please note that if you are using a different currency, PayPal will convert the payment amount based on their exchange rates, which may include additional fees.
Refunds and Cancellations
-
Refunds: If you are not satisfied with your purchase, you may request a refund within 10 calendar days of the purchase date. Refunds will be processed back to your original payment method via PayPal.
-
Cancellations: If you need to cancel an order, please contact us as soon as possible. If the order has not been processed, we will cancel it and issue a full refund. If the order has already been processed, you may need to return the items according to our Return Policy. All personalized orders are exempt from returns and refunds.
Payment Security
We prioritize your security and use PayPal's secure payment gateway to process all transactions. PayPal employs advanced encryption and anti-fraud measures to protect your payment information. We do not store any of your payment details on our servers.
Transaction Fees
We do not charge any additional fees for payments made through PayPal. However, PayPal may charge fees for currency conversion or other services. Please refer to PayPal's terms and conditions for more information on their fees.
Disputes and Chargebacks
If you encounter any issues with your payment or believe there has been an unauthorized transaction, please contact us immediately. We will work with you and PayPal to resolve the issue. For chargebacks or disputes, please refer to PayPal's resolution center.
Changes to this Policy
We may update this Payments Policy from time to time. Any changes will be posted on this page with the updated date. Please review this policy periodically to stay informed about our payment practices.
​
Customer Care
Introduction
At The Little Button Shop, we are committed to delivering your orders efficiently and promptly. This Shipping and Delivery Policy outlines our shipping methods, costs, and delivery times to ensure a smooth and transparent process for our customers.
Shipping Methods and Costs
We currently use various shipping services depending on the product and value. We also store in more than one location so your order may arrive in more than one parcel or on different days.
International Shipping
We currently only ship to mainland UK but hope to change this shortly.
Order Processing Time
Orders are processed within 2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a confirmation email once your order has been processed and shipped.
Delivery Times
We aim to ship all orders within 2 working days with the majority being shipped within 24 hours. Delivery times after shipment vary between 1 and working days with seasonal differences possible. While we strive to deliver your order within the estimated time frame, occasional delays may occur due to factors beyond our control, such as delivery service partner or courier delays.
Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to check the status of your shipment on the courier's website. If you have any questions or concerns about your shipment, please contact our customer service team.
Delivery Issues
If you experience any issues with your delivery, such as a delayed or missing package, please contact us immediately. We will work with the courier to resolve the issue as quickly as possible. In case of a lost package, we will offer a replacement or a full refund, subject to our investigation and the courier’s terms.
Undeliverable Packages
If a package is returned to us as undeliverable due to an incorrect address or failure to collect the package, we will contact you to arrange re-delivery. Additional shipping charges may apply for re-delivery attempts.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 3 working daysof receiving your order. We will arrange for a replacement or a refund, and provide instructions for returning the damaged or incorrect item. Personalized items are exempt from returns.
Contact Us
If you have any questions or concerns about our Shipping and Delivery Policy, please contact us at:
Disclaimer
Introduction
This Disclaimer Policy outlines important information regarding the use of our website and the limitations of our liability. By using our website, you agree to the terms and conditions outlined in this policy.
General Information
The information provided on our website is for general informational purposes only. While we strive to ensure that the information on our site is accurate and up-to-date, we make no warranties or representations of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose.
Product Descriptions and Pricing
We make every effort to display our products accurately, including descriptions and prices. However, we do not warrant that product descriptions, prices, or other content on the website are accurate, complete, reliable, current, or error-free. Prices and availability of products are subject to change without notice.
External Links
Our website may contain links to external websites that are not provided or maintained by or in any way affiliated with The Little Button Shop. Please note that we do not guarantee the accuracy, relevance, timeliness, or completeness of any information on these external websites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Limitation of Liability
In no event will The Little Button Shop, its owners, directors, employees, or agents be liable for any loss or damage, including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from the use or inability to use the website or the information contained on the website. This includes, but is not limited to, loss or damage due to viruses or other harmful components that may infect your computer equipment, software, data, or other property as a result of your access to or use of our website.
Professional Advice
The information provided on this website is not intended as and does not constitute professional advice. All content is provided for informational purposes only and should not be considered a substitute for professional advice. Always seek the advice of a qualified professional with any questions you may have regarding a particular matter.
Changes to this Policy
We may update this Disclaimer Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically to stay informed about the terms and conditions that apply to your use of our website.
Governing Law
This Disclaimer Policy and your use of our website are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising out of or in connection with this policy shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.
Intellectual Property Policy
Introduction
This Intellectual Property Policy outlines the rules and guidelines for the use of the intellectual property associated with our website, products, and services. By using our website, you agree to comply with this policy.
Ownership of Intellectual Property
All content on our website, including but not limited to text, graphics, logos, images, audio clips, video clips, data compilations, and software, is the property of The Little Button Shop or its content suppliers and is protected by UK and international copyright, trademark, patent, trade secret, and other intellectual property laws.
Trademarks
The trademarks, logos, and service marks displayed on our website are the registered and unregistered trademarks of The Little Button Shop and third parties. Nothing on this website should be construed as granting any license or right to use any trademark without the prior written permission of The Little Button Shop or the respective trademark owner.
Use of Content
You are granted a limited license to access and make personal use of our website and its content. This license does not include:
-
Any resale or commercial use of our website or its content.
-
Any collection and use of any product listings, descriptions, or prices.
-
Any derivative use of our website or its content.
-
Any downloading or copying of account information for the benefit of another merchant.
-
Any use of data mining, robots, or similar data gathering and extraction tools.
Any unauthorized use terminates the permission or license granted by [The Little Button Shop.
User-Generated Content
By submitting content to our website (e.g., reviews, comments, suggestions), you grant The Little Button Shop a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You represent and warrant that you own or otherwise control all of the rights to the content you submit and that the content is accurate, does not violate this policy, and will not cause injury to any person or entity.
Reporting Intellectual Property Infringement
If you believe that your intellectual property rights have been infringed upon, please contact us with the following information:
-
A description of the intellectual property that you claim has been infringed.
-
A description of where the material that you claim is infringing is located on our website.
-
Your contact information, including name, address, telephone number, and email address.
-
A statement by you that you have a good-faith belief that the disputed use is not authorized by the intellectual property owner, its agent, or the law.
-
A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the intellectual property owner or authorized to act on the owner's behalf.
Please send this information to:
Changes to this Policy
We may update this Intellectual Property Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically to stay informed about our guidelines and rules regarding the use of intellectual property.
​
AI Use Policy
Introduction
At The Little Button Shop, we recognize the transformative potential of Artificial Intelligence (AI) and are committed to using AI technologies responsibly and ethically. This AI Use Policy outlines our approach to the use of AI in our operations, including customer interactions, data management, and decision-making processes. By using our services, you agree to the terms of this policy.
AI Applications
We utilize AI technologies in various aspects of our business to enhance the customer experience and improve operational efficiency. This includes but is not limited to:
-
Customer Service: AI-powered chatbots and virtual assistants to provide instant support and answer common queries.
-
Personalization: AI algorithms to offer personalized product recommendations based on customer preferences and browsing history.
-
Data Analysis: AI tools to analyze customer data for insights and trends to better serve our customers.
-
Security: AI systems to detect and prevent fraudulent activities and enhance cybersecurity.
Data Privacy and Security
We prioritize the privacy and security of your data in all AI applications:
-
Data Collection: We collect and process personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and other applicable laws.
-
Data Usage: Personal data used in AI processes is anonymized where possible to protect individual privacy.
-
Data Security: We implement robust security measures to protect your data from unauthorized access, disclosure, alteration, and destruction.
Transparency and Accountability
We are committed to transparency in our use of AI:
-
Disclosure: We inform our customers when they are interacting with AI systems, such as chatbots or automated services.
-
Human Oversight: Important decisions influenced by AI, such as credit approvals or significant customer service issues, include human oversight to ensure fairness and accuracy.
-
Feedback: We welcome and encourage feedback from our customers on their experiences with our AI systems to continuously improve our services.
Ethical Use of AI
Our use of AI is guided by ethical principles:
-
Fairness: We strive to ensure that our AI systems are free from bias and do not discriminate against any individual or group.
-
Accountability: We take responsibility for the outcomes of our AI applications and work to address any unintended consequences.
-
Transparency: We aim to make the workings of our AI systems understandable and accessible to our customers.
Continuous Improvement
We are dedicated to the continuous improvement of our AI practices:
-
Monitoring: We regularly monitor our AI systems to ensure they function as intended and comply with this policy.
-
Updates: We stay informed about advancements in AI technology and best practices to continually enhance our AI applications.
-
Training: Our team receives ongoing training in AI ethics and data protection to uphold the highest standards of practice.
Reporting Concerns
If you have any concerns about our use of AI or believe that our AI systems have adversely affected you, please contact us. We take all concerns seriously and will investigate promptly.
​
Changes to this Policy
We may update this AI Use Policy from time to time to reflect changes in our practices or applicable laws. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically to stay informed about our use of AI.